Frequently Asked Questions
HOW DO I REACH YOU?
PHONE: 425 252 8811
HOW DO I CARE FOR MY PRODUCT?
Alpaca is one of the strongest fibers in the world, so you are investing in a lifetime piece for your wardrobe that could last for decades, if cared for properly.
Yes!! It IS Machine Washable!!! .... there is a catch, however.
It can be Dry Cleaned, of course, but you can also launder it at home with whatever soap you use for the rest of your fine garments. Most items are machine washable, but you MUST USE COLD WATER! and NEVER put it in the drier. It is strong enough to withstand the machine, but it will welt when heat is applied. Lay flat to air-dry. As with all your finest knitwear, it should never be hung up - wet or dry.
Store it flat for best long-term care. As with all the finest knitwear, it maintains its shape best if not draped over a hanger or - God forbid - a hook.
What about moths?
If it is one of our signature pieces, blended with silk, you do not have to worry about chew-holes from those pests. BUT! If it is an extraordinary garment of 100% Alpaca, keep it in a zip locked plastic bag!
The destructive little larvae of the Clothes Moths does all that damage, and they love eating Alpaca!
• Wash in cold water by machine - or hand wash if it is very delicate
• Never use heat! NO warm water - NO drier
• Lay flat to dry! (we put ours over the back of a sofa or across our bed)
• Store folded flat
WHAT IS YOUR SHIPPING POLICY?
Free. Our shipping policy is FREE! Shipping to any location in the US is Complimentary!
We pay for Shipping on all original orders. If you need it faster, expedited service is available for the difference in cost. International orders can be forwarded through a logistics service. (see below)
CAN I BUY FROM YOU IF I LIVE IN TIMBUKTU?
YES! You can purchase products from anywhere in the world! We suggest using USGoBuy.com for your convenient, comparably priced international forwarding needs. They are a trusted logistics partner of the USPS. It is safe and easy to do
- We give you the size and weight of your package.
- Sign up for an account with USGoBuy.com.
- Get the US address they assign you.
- Use your assigned US address in our shipping information form.
- We ship free to your USGoBuy.com location.
They forward your package to your international address. Shipping charges vary by country, of course. Contact USGoBuy.com for an estimate of their shipping costs, and you pay them directly for their service.
WHAT ABOUT RETURNS AND EXCHANGES?
Your 100% satisfaction is guaranteed on all of your orders from Alpaca Clothing Store, and we promise to promptly refund you in the same form of payment as your purchase. Gifts or Gift Card purchases are good for exchange or credit only. All returns must be made within 14 days of receipt, and merchandise must be come back to us in unworn/unwashed pristine condition with tags attached. We do not charge shipping on original orders, so do not assume return shipping costs for refund or exchange requests. Packages that arrive COD will be denied. Please allow up to 3 weeks for your return or exchange to be processed.
Print the Return/Exchange Form and fill it out to include with your returned item/s. Keep a copy for your records. You can get the weight of each item from its description here, on the website, to help you calculate shipping charges.
Ship it to:
416 Alverson Blvd
Everett, WA 98201
I HAVE A RETAIL SHOP. CAN I CARRY YOUR PRODUCT IN MY STORE?
YES! We would love to work with you!
Our fine line of high-quality, affordable, luxurious products is available through our Wholesale Division, POUR VOUS! Please print and fill out the Wholesale Business Form with your company's information, email it to us, and we will contact you about setting up an account.