All material and content on this website is the sole intellectual property of AlpacaClothingStore.com. As such, it may not be used by any party without our express written consent, and the unauthorized use of any material or content violates copyright and intellectual property laws.
We reserve the right to amend errors or to update product information at any time without prior notice. In the event a product is listed at an incorrect price due to photographical error, typographical error or error in pricing information received from our suppliers, AlpacaClothingStore.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, AlpacaClothingStore.com will issue a credit to your credit card account in the amount of the incorrect price. If we need to cancel your order, we will keep you fully informed and try to offer you an alternative choice, if appropriate. We will not send you substitute items without your consent.
Please note that our receipt of an order via website, email, post/mail, fax or telephone and our confirmation of its receipt do not constitute acceptance or guarantee fulfillment of that order. While we diligently strive to fulfill all our orders as efficiently as possible, we cannot promise that the items featured in our collection will be permanently available throughout the lifetime of that collection.
AlpacaClothingStore.com will occasionally offer promotions with discounts on selected products. Any such promotion is valid only on new orders placed during the time of the promotion, and is not valid in combination with any other offers or on exchange orders. For returned merchandise, the discount will be pro-rated proportionally to all items based on the original order value. “Original order value” is defined as the final, total cost of all merchandise at the time of the initial purchase.
You may cancel your order at any time before we ship it by contacting us. Since we do not charge you until items are shipped, no costs will be incurred and your credit/debit card will not be charged.
We take our customers privacy very seriously! When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to us using it for that purpose only.
We do not sell or rent your e-mail address or phone number to any third parties. If we ask for your personal information for a secondary reason, like marketing, we will ask for your expressed consent and provide you with an opportunity to say no. Only with your permission, we may send you emails about our products, services and other updates. Our store is hosted by Squarespace.com and they provide the online ecommerce platform that allows us to sell our products to you. Your information is stored on their database behind a secure firewall. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not lost, misused, accessed, disclosed, altered or destroyed. We follow all generally accepted industry standards and Payment Card Industry - Data Security Standard requirements, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. Transaction data is stored only long enough to complete the transaction, then it is destroyed. We may disclose your personal information if we are required to do so by law.
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of any other sites and encourage you to read their privacy statements.
We reserve the right to modify this policy at any time and changes will take place immediately when posted here.